Leadership and Management Practices at ServiceMaster and the Drucker Tradition

by Joseph Maciariello

an excerpt

“I have written this monograph to explore the relationships between our assumptions about human nature and the way we practice management. To accomplish this, I have joined my interest in the subject of management with the body of knowledge created over the past sixty years by Peter F. Drucker and the management practices of ServiceMaster throughout the same period of time. My hope is that this monograph will help create organizations that are not only economically sound but also morally just.”

“Work is instrumental to personal, family and community economic well-being. It can be a contributor to the dignity, self-worth and self-respect of the human person. It is a major point of connection between the individual and the welfare of the community at large. It provides opportunity for a ‘sense of belonging.’ Unemployment is devastating not only because of its economic impact, but because it represents exclusion of the unemployed person from participation in the larger society. This brings a loss of dignity and with it a loss of social benefits that are derived from participation in and contribution to the larger society.”

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