Season 1, Episode 32
Customer Service and the Imitation of Christ

September 27, 2021

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Episode Description

Interacting with customers and clients can be stressful. If you’re one of the over five million customer service representatives working around the world today, you know what it’s like: customers take their frustration out on you, they ask for special treatment, and they fail to understand why your hands are tied when the request goes against company policy. Even if you’re not a frontline CSR, you likely experience similar stress dealing with co-workers, bosses, or clients. Our guest today will show us how an active relationship with God can get you through the workday fulfilling your calling to serve others in Christ’s name.

Ron Johnson has worked in customer service call centers for over a decade, both as a frontline customer service representative and as a manager, and he is author of the book Customer Service and the Imitation of Christ.

Podcast Episode originally hosted here by the Theology of Work.